Melbourne on-site · Australia-wide remote

Serious IT support, from lounge room to server room.

Certified Level 2 technicians for home repairs, small business helpdesk and enterprise managed IT — same-day on-site across Melbourne, remote support anywhere in Australia.

Call 1300 832 463 Book a technician

✓ Same-day support ✓ No fix, no fee ✓ Certified Level 2 engineers

Drop photo: technician in Tecmec polo helping a customer

15 min
average remote response

4.9★ 1,200+ verified reviews

98% first-visit fix rate

24×7 monitoring for managed clients

10+ yrs supporting Australian business

Two ways we help

One team. Home and enterprise.

For home & small office

Laptop and desktop repairs, WiFi that actually reaches the back room, virus removal, data recovery and smart home setup. Book a tech, we come to you — no fix, no fee.

✓ Same-day callouts across Melbourne
✓ Upfront pricing before we start
✓ Remote fixes from $99 anywhere in Australia

Explore home support →

For business & enterprise

Australian-based Level 1–2 helpdesk, managed IT with real SLAs, Essential Eight security baselines, Microsoft 365 and co-managed support that backs your internal team instead of replacing it.

✓ 1-hour critical response SLA
✓ Per-user monthly pricing — no surprises
✓ 24×7 monitoring and patching

Explore managed IT →

What we do

Complete IT services

View all services →

Level 2 Helpdesk Australian-based engineers who fix it, not just log it. Managed IT (MSP) Your whole environment monitored, patched and supported. Cybersecurity Essential Eight baselines, EDR and staff awareness. Cloud & Microsoft 365 Migrations, licensing, Teams telephony and backup. Network & WiFi Office fit-outs, venue WiFi and home mesh done right. On-site Repairs Laptops, desktops, Macs — fixed at your place, same day. Backup & Recovery Managed backup, disaster recovery and lost-data rescue. VoIP & Comms Cloud phone systems, Teams calling and 3CX.

How it works

Fixed in three steps

1

Tell us the problem

Call 1300 832 463 or book online. A real Level 2 engineer answers — not a call centre script.

2

Choose remote or on-site

Most issues are fixed remotely within the hour. Otherwise a technician is dispatched to you, same day in metro Melbourne.

3

Fixed, verified, guaranteed

You get a plain-English report of what we did. If we can’t fix it, you don’t pay.

Reviews

Trusted at home and at work

★★★★★

“Our laptop died with 8 years of family photos on it. Tecmec recovered everything and had it back to us in two days. Worth every cent.”

Sarah M. Data recovery · Glen Waverley

★★★★★

“We moved our 22-person office to Tecmec’s managed plan. Tickets that used to sit for days are now closed in under an hour.”

David T., Office Manager Managed IT · Melbourne CBD

★★★★★

“Their Level 2 desk co-manages alongside our internal team across three states. Escalations actually get solved, not bounced.”

Priya K., IT Manager Co-managed IT · National retailer

Certifications & partnerships

Certified where it counts

Accreditations our engineers hold and maintain — not just logos on a page.

Microsoft Solutions Partner Modern Work designation — certified across Microsoft 365, Azure and Intune deployment.

ACSC Essential Eight Assessments and uplift delivered to the Australian Cyber Security Centre’s maturity model.

ISO 27001-aligned Our internal security and service processes follow ISO 27001 controls, audited annually.

Cisco Select Partner Certified design and support for Cisco networking, switching and security appliances.

Ubiquiti Professional UniFi-certified WiFi design — site surveys, heat mapping and venue-scale deployments.

3CX Silver Partner Certified cloud phone system deployment, number porting and Teams integration.

Collaboration

We don’t replace the people you trust. We work with them.

Your internal IT team

Co-managed support under your processes and your ticketing system. Your team keeps ownership; we add Level 2 depth, after-hours cover and project capacity.

Your vendors & providers

ISP dropped out? Practice software broken? We deal with your telco, software vendors and hardware suppliers directly — you get one number to call, not five.

Community partners

Refurbished devices from our recycling program go to Melbourne not-for-profits and families through local community organisations.

Service areas

On-site in Melbourne. Remote everywhere.

Technicians on the road across metro Melbourne six days a week. Outside Victoria? Our remote Level 2 desk supports homes and businesses in every Australian state and territory.

Check your suburb

Melbourne CBD → Inner North → Eastern Suburbs → Bayside & South East → Western Suburbs → Northern Suburbs →

Everywhere else in Australia Remote Level 2 support · from $99

Common questions

What does “Level 2 support” actually mean? +

Level 1 resets passwords and logs tickets. Level 2 engineers diagnose and resolve the harder problems — server, network, security and application faults — without escalating you into a queue. Every Tecmec call lands with a Level 2 engineer.

Do you charge a callout fee? +

No callout fee in metro Melbourne. You approve a fixed quote before work starts, and if we can’t fix the problem, you don’t pay — that’s our no fix, no fee guarantee.

Can you support our existing internal IT team? +

Yes — co-managed IT is one of our most popular plans. Your team keeps control; we take overflow tickets, after-hours cover, Level 2 escalations and projects.

Do you support both Mac and Windows? +

Yes — Windows, macOS, iOS, Android and mixed fleets, plus the servers, NAS and cloud services behind them.