Business & Enterprise IT

Managed IT with SLAs you can hold us to.

Level 2 helpdesk, 24×7 monitoring, Essential Eight security and quarterly strategy — for a flat per-user fee. Fully managed, or co-managed beside your internal team.

1 hr critical response SLA
24×7 monitoring & alerting
100% Australian-based Level 2 desk
E8 Essential Eight baseline included
Why Level 2 matters

The person who answers is the person who fixes it.

Most providers route you through a Level 1 script-reader who logs a ticket and escalates. Tecmec’s helpdesk is staffed entirely by Level 2 engineers — qualified across servers, networks, security and Microsoft 365 — so the majority of issues are resolved on the first call.

  • ✓ 78% of tickets closed at first contact
  • ✓ Direct escalation to Level 3 / vendor when needed — we manage it
  • ✓ Named engineers who learn your environment
Drop photo: helpdesk engineer in Tecmec uniform at workstation

Plans & pricing

Simple per-user pricing

All plans month-to-month. Prices ex GST, per user per month.

Essentials
$79 /user/mo

For small teams that need reliable support without the overhead.

  • ✓ Business-hours Level 2 helpdesk
  • ✓ Endpoint monitoring & patching
  • ✓ Managed antivirus / EDR
  • ✓ Microsoft 365 administration
  • ✓ 4-hour response SLA
Get a quote
Most popular Professional
$129 /user/mo

Complete managed IT for growing businesses that can’t afford downtime.

  • ✓ Everything in Essentials
  • ✓ 24×7 monitoring & alerting
  • ✓ On-site support included (metro Melbourne)
  • ✓ Essential Eight security baseline
  • ✓ Managed backup with restore testing
  • ✓ Quarterly vCIO reviews · 2-hour SLA
Get a quote
Enterprise
$189 /user/mo

For multi-site and compliance-driven organisations, fully or co-managed.

  • ✓ Everything in Professional
  • ✓ Named Level 2 engineer & account manager
  • ✓ 1-hour critical response SLA, 24×7
  • ✓ Security operations & compliance reporting
  • ✓ Procurement & lifecycle management
Get a quote

Need co-managed only, project work, or 200+ seats? Talk to us about a custom agreement.

Co-managed IT

Already have an IT team? We make them faster.

Overflow & after-hours

Your team owns the queue 9–5; we take the spikes, the nights and the weekends under your processes.

Level 2 escalation desk

Hard tickets stop bouncing. Your Level 1s escalate straight to our engineers with full context.

Projects & migrations

Cloud migrations, office moves, security uplift — delivered alongside your team without derailing BAU.

Get a fixed quote within one business day.

Free 30-minute environment review — no obligation, no sales script.

Call 1300 832 463