Services
Every IT service under one roof — delivered by Level 2 engineers.
No outsourced call centres, no ticket ping-pong. The engineer who answers is qualified to fix the problem.
Level 2 Helpdesk
Flagship
Australian-based helpdesk staffed entirely by Level 2 engineers. Phone, email and portal support with real resolution targets — for your staff or your whole customer base.
- ✓ 15-minute average first response
- ✓ Server, network, security and app fault resolution
- ✓ After-hours and 24×7 options
Managed IT (MSP)
Your whole environment — endpoints, servers, cloud, licensing — monitored, patched, secured and supported for a flat per-user monthly fee.
- ✓ 24×7 monitoring and patch management
- ✓ Quarterly vCIO strategy reviews
- ✓ Fully managed or co-managed with your team
Cybersecurity
Practical security for Australian businesses: ACSC Essential Eight baselines, managed EDR, email security, MFA rollout and staff phishing awareness.
- ✓ Essential Eight maturity assessments
- ✓ Managed detection & response
- ✓ Incident response & recovery
Cloud & Microsoft 365
Migrations without the drama. Microsoft 365 and Azure setup, licensing optimisation, SharePoint intranets, Teams telephony and cloud backup.
- ✓ Zero-downtime mail & file migrations
- ✓ License audits that usually pay for themselves
- ✓ Microsoft Solutions Partner
Network & WiFi
From a two-room home mesh to a 40-AP venue: design, cabling coordination, firewalls, switching, guest WiFi and ongoing network management.
- ✓ Site surveys with heat mapping
- ✓ Ubiquiti, Cisco & Fortinet certified
- ✓ NBN & business-grade internet advice
On-site Repairs
Laptop, desktop and Mac repairs at your home or office — hardware faults, upgrades, slow machines, screen and battery replacements.
- ✓ Same-day metro Melbourne callouts
- ✓ No fix, no fee guarantee
- ✓ 90-day workmanship warranty
Remote Support
Secure screen-share support anywhere in Australia. Most software, email, printing and performance issues are resolved in a single session.
- ✓ Sessions from $99 — 15 min average pickup
- ✓ Bank-grade encrypted remote access
- ✓ You watch everything we do
Backup & Data Recovery
Managed 3-2-1 backup for business, disaster recovery planning, plus emergency recovery from failed drives, dead laptops and ransomware events.
- ✓ Data stays onshore in Australian data centres
- ✓ Quarterly restore testing
- ✓ No-recovery, no-fee data rescue
VoIP & Communications
Cloud phone systems that cut the bill and add flexibility — 3CX and Teams calling, number porting, call flows, headsets and meeting rooms.
- ✓ Keep your existing numbers
- ✓ Typical savings of 30–50% vs legacy PBX
- ✓ Meeting room AV setup
IT Procurement
Hardware and software sourcing at partner pricing — laptops, servers, networking and licensing — delivered configured, enrolled and ready to work.
- ✓ Vendor-neutral recommendations
- ✓ Zero-touch deployment (Intune / Autopilot)
- ✓ Device-as-a-Service leasing options
IT Recycling & Secure Disposal
New
Free e-waste pickup across metro Melbourne with certified data destruction, buyback credit for working devices and a zero-landfill guarantee.
Not sure which service you need?
Describe the problem — a Level 2 engineer will point you the right way, free.