Legal

Terms of Service

Techmec Pty Ltd · Last updated August 2026

1. Quotes and pricing

All work is quoted before it begins. Quotes are fixed for the described scope; if we discover additional issues, we pause and re-quote before continuing. Prices are in AUD and exclusive of GST unless stated otherwise. Managed service plans are billed monthly per user, month-to-month, with 30 days’ notice to cancel.

2. No fix, no fee

For diagnostic and repair callouts: if we cannot resolve the quoted problem, no labour fee applies. This excludes parts already fitted at your request, data recovery lab fees disclosed in advance, and issues caused by hardware failure beyond economical repair (we’ll tell you before you spend money).

3. Warranty

Repairs carry a 90-day workmanship warranty: if the same fault recurs, we return and fix it at no charge. Parts carry their manufacturer’s warranty. Nothing in these terms limits your rights under the Australian Consumer Law.

4. Your data

You are responsible for maintaining backups unless backup management is part of your service plan. We strongly recommend a backup before any repair; we can perform one for you at quoted cost. Our liability for data loss is limited as set out in section 6.

5. Access and cooperation

You warrant that you own or are authorised to request work on the equipment and accounts involved. For on-site work, you agree to provide safe access. For managed services, response targets in our SLA depend on the monitoring agents and access credentials agreed at onboarding remaining in place.

6. Liability

To the extent permitted by law, our aggregate liability for any claim is limited to the amount paid for the relevant service in the preceding 3 months (or, for one-off work, the price of that job), and we are not liable for indirect or consequential loss. Consumer guarantees under the Australian Consumer Law are not excluded.

7. Payment

One-off work is payable on completion; invoiced accounts are 14 days net. Overdue accounts may pause non-critical services after notice. Recycling collections are free in metro Melbourne; buyback credits are applied to your next invoice.

8. Governing law

These terms are governed by the laws of Victoria, Australia. Questions: legal@techmec.com.au or 1300 832 463.